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ElevateUX at CES 2026

Helping teams measure, mature, and operationalize UX for real business impact.

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CES Innovations Awards® Judge (2026) · CES Industry Analyst

Digital Health · Medical Devices · Smart Home & IoT · SaaS Enterprise AI

About
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Relevant Experience

Over the past 20+ years, I’ve led UX organizations and delivered hands-on research and design for companies across healthcare, education, enterprise software, and connected devices — including work for Roche, Welch Allyn, Fresenius Medical Care, Pearson, SumTotal, and PTC.

 

Today, through ElevateUX, I work as a fractional UX leader and consultant helping teams improve product and business outcomes through better user experiences.

If we met at CES...

It was great connecting. Below is a quick overview of how I help teams measure, mature, and operationalize UX—followed by links to deeper detail.


How I Help

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UX Maturity Assessment

Assess organizational UX capability and readiness for change to define a clear path for UX maturity growth.

Product UX Benchmark (UX GPA™)

Benchmark user experience using end-user sentiment to produce a trackable UX score that guides product investment over time.

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UX Execution & Enablement

Provide practical UX execution support that helps teams act on insight and achieve lasting, measurable progress.

When Rich joined SumTotal, he immediately started implementing his plan to transform how the company approached User Experience. Gone were the days of “mock and roll” and welcome to the days where the user experience was at the forefront of our new product design and research. Rich implemented a very systematic approach to design and his wealth of knowledge and experience in this area resulted in great success.

Craig Fearon, Vice President Product Management

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